Privacy policy

Privacy Policy

Last Updated: May 7, 2025

This Privacy Policy explains how ERGOEVOL(the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ergoevol.com (the "Site") or communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether a customer, website visitor, or individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The types of information we collect depend on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users.

What Personal Information We Collect

Personal information refers to data that can identify, relate to, describe, or be associated with you. Below are the types of personal information we may collect.

Information We Collect Directly from You

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Username, password, security questions, and other security-related details.
  • Customer Support Information: Any information you provide when communicating with us, such as emails or messages.

You can choose not to provide certain information, but doing so may limit your access to certain features of the Services.

Information We Collect About Your Usage

We may automatically collect certain information about how you interact with the Services ("Usage Data"). This may include device details, browser information, IP address, and interactions with the Site using cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may also receive information from third parties, such as:

  • Service Providers: Vendors that assist with our website, payment processing, data analytics, and customer support.
  • Payment Processors: To collect payment details (e.g., credit card, billing address) to process transactions.
  • Advertising Partners: To help tailor advertisements on our Site and across other websites.

Any third-party information will be processed in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information in the following ways:

  • Provide Products and Services: To fulfill orders, process payments, notify you about your account or purchases, and provide customer support.
  • Marketing and Advertising: To send promotional emails, texts, or postal mail, and to display relevant ads on the Site and other platforms. For EEA residents, this is done based on our legitimate interest in promoting our products (GDPR Art. 6(1)(f)).
  • Security and Fraud Prevention: To detect and prevent fraudulent activities, secure your account, and protect our Services.
  • Improvement of Services: To enhance customer support and improve user experience.

Cookies

We use cookies to operate and enhance the functionality of our Site. Cookies allow us to remember your preferences, run analytics, and tailor services and advertisements.

You can control cookie settings via your browser. Please note that disabling cookies may affect the functionality of the Site.

For more information on cookies, please visit Shopify’s cookie policy.

How We Disclose Personal Information

We may share your personal information with third parties in the following cases:

  • Service Providers: To fulfill services like payment processing, customer support, and shipping.
  • Marketing and Business Partners: To deliver advertising and promotions.
  • Legal and Business Transactions: In the event of a merger, sale, or other business transactions, or to comply with legal requirements (e.g., responding to subpoenas).
  • Affiliates: Within our corporate group for business purposes.

We do not share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion of the data.

We do not knowingly share or sell personal information of individuals under 16.

Security and Retention of Your Information

While we take reasonable steps to protect your personal information, no security system is perfect. We cannot guarantee absolute security, especially during transmission.

We retain personal information as long as necessary to fulfill our Services, comply with legal obligations, resolve disputes, and enforce contracts.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request details about the personal information we hold.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request corrections to inaccurate information.
  • Right to Portability: Request a copy of your personal information and transfer it to another entity.
  • Restriction of Processing: Request to limit how we process your information.
  • Withdrawal of Consent: If consent is the basis of processing, you can withdraw consent at any time.
  • Managing Communication Preferences: You can opt out of promotional emails at any time.

You can exercise these rights by contacting us using the information below.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.

For EEA residents, you can find a list of data protection authorities here.

International Users

We may transfer and process your personal information outside of your country. If you are in the EU, we rely on mechanisms like the European Commission's Standard Contractual Clauses for transfers outside the EU.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

As the data controller of your personal information, we are responsible for ensuring compliance with applicable data protection laws.